Privacy Policy
Last updated:
At Andas Metalwork, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our website and services.
Information We Collect
Personal Information
We may collect the following personal information when you:
- Fill out contact forms or request quotes
- Book appointments or consultations
- Subscribe to our newsletter
- Create an account on our website
This information may include:
- Name and contact details (email, phone, address)
- Company information and job title
- Project details and requirements
- Payment information (processed securely by third parties)
Technical Information
We automatically collect certain technical information, including:
- IP address and browser type
- Device information and operating system
- Pages visited and time spent on our website
- Referring website and search terms used
How We Use Your Information
We use your personal information for the following purposes:
Service Delivery
- Responding to inquiries and providing quotes
- Scheduling and conducting consultations
- Delivering engineering and fabrication services
- Managing project communications
Business Operations
- Processing payments and managing accounts
- Improving our website and services
- Conducting market research and analysis
- Complying with legal obligations
Marketing Communications
- Sending newsletters and service updates (with consent)
- Providing information about new services
- Inviting participation in surveys or feedback
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us in:
- Website hosting and maintenance
- Email marketing and communications
- Payment processing
- Cloud storage and backup services
Legal Requirements
We may disclose information when required by law or to:
- Comply with legal processes or government requests
- Protect our rights, property, or safety
- Prevent fraud or security issues
- Enforce our terms of service
Business Transfers
In the event of a merger, acquisition, or sale of our business, customer information may be transferred as part of the transaction.
Data Security
We implement appropriate technical and organizational measures to protect your personal information:
Technical Safeguards
- SSL encryption for data transmission
- Secure servers and databases
- Regular security updates and patches
- Access controls and authentication
Organizational Safeguards
- Limited access to personal information
- Employee training on data protection
- Regular security assessments
- Incident response procedures
While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but will notify you of any security breaches as required by law.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website:
Types of Cookies
- Essential Cookies: Required for website functionality
- Analytics Cookies: Help us understand website usage
- Preference Cookies: Remember your settings and preferences
- Marketing Cookies: Used for targeted advertising (with consent)
Managing Cookies
You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.
Your Rights and Choices
You have the following rights regarding your personal information:
Access and Portability
- Request a copy of your personal information
- Receive your data in a portable format
Correction and Update
- Correct inaccurate or incomplete information
- Update your contact preferences
Deletion and Restriction
- Request deletion of your personal information
- Restrict processing of your data
Objection and Withdrawal
- Object to processing for direct marketing
- Withdraw consent at any time
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.
Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and fulfill our obligations
- Comply with legal requirements
- Resolve disputes and enforce agreements
- Maintain business records
When information is no longer needed, we will securely delete or anonymize it.
International Data Transfers
Your information may be transferred to and processed in countries other than Malaysia. We ensure adequate protection through:
- Adequacy decisions by relevant authorities
- Standard contractual clauses
- Binding corporate rules
- Certification schemes
Children's Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Policy
We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date. For significant changes, we may provide additional notice through email or website announcements.
Contact Information
If you have questions about this privacy policy or wish to exercise your rights, please contact us: